Frequently Asked Questions

Popular Questions

  • Which payment methods are available?

    You can pay either cash or with your card in our shop. 

  • Can I try out your products at the shop?

    Yes ofcourse! That's why we are here for. Just don't forget to bring some socks for boot-fitting or a sports-bra for clothes-fitting.

  • Is there a place to park our car?

    In front of the shop are 4 parking spots, so you don't have to park out on the street.


Orders & Shipping

  • Do you ship internationally?

    We ship as well to European countries as Non- European countries.

  • Can I track my order?

    It is possible to add a TRACK-and-TRACE code. Extra costs will be added to your payment.

  • How long will my order take to arrive?

    An order takes 2 - 8 days to be deliverd. This depends on the size and weight of your package.

  • How can I change my order?

    As long as your order has not been shipped out, you can contact us to make any change to your order.


Exchanges & Returns

  • How can I exchange or return a product?

    In case of an exchange or return always make sure you have the receipt. Products also need to be in unused condition. Just make an appointment and we will help you as soon as we can.

     

Materials & Care

  • I think my boots are to small?

    You can check the size of your boots by taking out the footbed and stand up straight upon it. If your toes are over the size in the front, your boots are to small. Always make sure to tie your boots the correct way. We can teach you this in our shop.

  • When do I need to sharpen my blades?

    The sharpening of the blade depends on the frequenty and intensity of the training. A moderate skater needs their blade  to be sharpend every 8-10 weeks. A professional skater wants their blades sharpend every 4-6 weeks.

  • How do I have to clean my skates?

    The boots want some air when you get home from a training. So don't let them sit in your car or a hot place. The boot will change it's shape. Blades like to be dried with a soft blade towel and then tucked away in a soft protection piece like a blade buddy. If you need to walk with your skates you best use a blade guard to protect your blades from any materials lying on the ground.


About Our Shop
 
 

  • How do I get to your shop?

    On our home page is a map that can help you navigate.

  • Can I promote my products in your shop?

    We do not take part in ambassadorships ourself but we do like to see what we can do for you.

  • Do you do pop-ups?

    You can book us for any of you events such as competition, gala's and more.


Other

  • Do I need to make an appointment?

    You do need to make an appointment. This way we can provide the best service for everybody. 

Do you still have questions left?

Send Us a Message

Help

  • FAQ (in progress)
  • Service & support

© 2019 Karin Ronne Skating. All Rights Reserved